SOLUTIONS TO COMMON PROBLEMS
The battery life of the sensor is short, will power off soon
Cause 1: The sensor was installed before being fully charged -- The sensor only have 20% power when it leave factory, so after receiving the package, please fully charge the sensor before installation;
Cause 2: The sensor has been placed in a high-traffic area; it may detect too many movements in a short amount of time -- Please install the sensor in an area with lower traffic. Areas with hightraffic where many people are walking are not ideal for placement;
The sensor can’t work
Cause 1: The sensor isn’t connecting with the inside battery -- Please check the battery connection inside the sensor;
Cause 2: The battery of the sensor has run down -- Please recharge the sensor by using the included AC adapter;
Cause 3: The sensor has been turned OFF and has not been turned back on -- Press&Hold the POWER button to turn on the sensor;
False alarm, but there is nothing in front of the sensor when we check it
Cause 1: The sensitivity may be too high, causing little things like leaves or flies to be detected -- Disassemble the sensor, and switch the sensitivity to a lower Level;
Cause 2:The sun is shining directly into the sensor’s eye. The sunlight may be increasing the sensor’s temperature leading to false alarms -- Install the sensor in another place that avoids direct sunlight from entering the sensor eye
No alarm: people walk in front of the sensor, but the sensor isn’t making noise
Cause 1: The sensitivity is too low -- Disassemble the sensor, and switch the sensitivity to a higher level
Cause 2: The angle of the sensor is not appropriate -- Adjust the angle by using the sensor’s ball-joint